Return Policy

Thanks for coming by! We hope that you are happy with your purchase. If there’s anything we can do to improve your experience, please contact us at nathan@nathannokesvo.com.

Our Exchange & Return Policy

Please note that all sales are final in the autograph collectible business, and items are sold ‘as is’.

Refunds and Credits

• Orders not fulfilled within 90 days of purchase are eligible for a full credit, provided the item has not been signed.
  
• Refunds or credits are not offered for orders within the first 90 days from the date of purchase.

Product Condition and Authenticity

• Items may show minor wear or light dents from handling.
  
• Personalization and placement requests (such as names, character names, quotes, inscriptions, pen color, and autograph placement) are at my discretion

Reporting Issues

If you encounter any issues with your order, please contact us within 7 days of receiving the item at nathan@nathannokesvo.com. We will make every effort to address any concerns, but please understand that certain matters may be beyond our control.

Returns

• Items must be in 100% original condition (no modifications, including but not limited to framing or mounting) and include all original paperwork.
  

• Insured items (that were damaged or lost in shipping) will require up to 30 days to process due to insurance carrier regulations. Front and back images of the item(s) received, along with the original packaging, are required for insurance claims.

Replacements

Replacements for autographed products are at the discretion of Nathan Nokes Voice Overs.

Livestream and Meet & Greet Orders

Nathan Nokes Voice Overs is not liable for your Internet connection. Credits or exchanges will not be provided for disconnections from Video Chat sessions due to connectivity issues, missing the live stream, or being removed from the video chat due to inappropriate behavior.

If your schedule changes and you are unable to attend a scheduled meet and greet, you may request a credit up to 24 hours before your scheduled session.